Lighthouse Horizon Level 1 (Explorer)

Step into the world of AI with this foundational 10-hour program designed for customer-facing and enabling roles. You’ll build awareness of fundamental AI concepts, understand the types of AI and their applications, and learn how tools like ChatGPT, Copilot, and CRM-AI can enhance your everyday work. The program also introduces responsible and ethical AI practices, showing you how to use AI effectively and responsibly in client interactions. By the end of this level, you’ll be equipped to answer basic customer queries, recognise AI-driven opportunities, and confidently join conversations about the future of work.